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Saturday, July 22, 2006
It's the Machines, Stupid
There were a couple of articles about Dell's woes in the weekend papers again and as usual, the blame falls soley on Dell's shoddy customer service, again missing the real culprit, crappy hardware that's been overloaded with bloatware. And yeah, the customer service is a problem but it wouldn't be as much of an issue if the hardware was solid.
As for my XPS, it's working -- for now -- but it remains the noisest damn machine I've ever met and I live in constant fear of another failure. At the same time, my much older Dell runs as well as it ever did after years of regular use. If Dell still made machines like that thing, they wouldn't be suffering today.
9:13 AM
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