Blamblog - Brett Lamb's Blog

Friday, December 18, 2009

PIN

I call Rogers to get a service change. They say they can't access my account without a PIN number. I say that I'm and old customer and never had a PIN, is that a new thing? They say I have a PIN. I say I don't know what it is. They say that I have to go to a store to do what I have to do. So I go to a Rogers store. The guy at the store asks me for my PIN. I say that I told the guy on the phone that I never had a PIN. The guy in the store looks me up on his computer and says that I don't have a PIN. I say that I know that. He says that I also don't have a security question. I say that I know that and that I'm an old customer and this must be newish. He says that he can't give me a PIN ... I have to PHONE ROGERS to do that. But there's a phone in the store that I can use. The Rogers Store. He says that they'll do it now because he put a note on my account saying that I came in and verified my identity. I say thanks and that I'm in a rush and will call from home tomorrow. Then, when I try to leave the store I can't because the doors won't open. The woman working the floor tells me to "push the button". I push the wheelchair access button and the door opens. I have to do it again for the outside door. But then I was free ...

Anyhow, so Marc at Torontoist says this:
This exact same PIN shit happened to me. In my case, the only way they were able to resolve it was to mail me a PIN...not in person, not on the phone, not in email; regular mail.

Holy mother of shit ... I need a freakin' PIN number to phone them? Consider me a customer unserviced!

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